De-Escalation Training
De-Escalation Training: important TIP
One of the most important parts of de-escalation training is having the ability to listen more than anything else. Individuals sometimes just want someone to listen and hear what they are trying to convey.
Tips for De-escalating Incidents
Be Non-Judgmental
Extremely important to not pass judgment on those you might find yourself trying to de-escalate
Respect Personal Space
Personal space is subjective, depending on personal preferences, culture, etc. Creating the right amount of personal space can also help keep you safer during those times of de-escalating individuals who might be alrtered or otherwise elevated.
Don't Overreact
Keep your cool and maintain a consistent tone and posture. Sometimes individuals will try and test you to lose your cool. Spot the pitfalls and sidestep them to drive yourself to success.
Set Limits
Don't promise things you can't deliver. Set your limits up front to better connect with success in the long run.
Be Flexible and Allow Options
People love options. If you can de-escalate using different options working through the communication with another individual, more times than not youre going to be successful.
Focus On Feelings
Make sure to focus on the other individual's feelings. They can help lead you to the root issue. Once that is identified you have a much better road to success.